7thonline Supports Your Business.
Not Just Your Software.
You made an investment in our software to make your business more efficient, cost effective, risk resistant and competitive. We are committed to your success.
Our customers depend not only on our software, but our deep retail industry expertise supporting those solutions around the globe. 7thonline Support is a global operation providing industry-leading customer support and experts in our application, technology and integrated services.
Combine the best support in the industry with feature-rich software updates, multiple training resources, and peer community support. You have what you need at your fingertips to build a leading edge cross channel merchandise and assortment strategy using 7thonline. While under maintenance and support, you will receive all product updates and enhancements, and full version releases of products that you own-at no additional charge.
7thonline Premier Support
- In addition to upgrades, you have access to troubleshooting assistance and full software support
- All users in your company have access to 7thonline's Premier Support through our toll-free 800 number (Monday through Friday, 9am to 6pm EST)
- Any user can email our Support Department with questions
- Any user in your organization can utilize web-based self-help resources
7thonline Platinum Support
- 7thonline Platinum Support customers enjoy all of the services of Premier Support as well as a global 24/7 team of experts and a dedicated support Account Manager
Why 7thonline Support
- Industry Leading Customer Support
- Deep Retail Industry Expertise
- Integrated Service
- Cross Channel Support
- Best Practices
- Unparalleled Innovation
