Careers

Client Service Analyst

Job Description
We are looking for a strong Client Service Analyst with excellent communication, technology and problem-solving skills, a proven track record of delivering superior customer service and training to clients, and deep working knowledge of Microsoft applications (especially Excel) and the Internet. The position requires a highly organized, detail-oriented, innovative, and energetic person with a strong desire to work in a dynamic, entrepreneurial company. We are seeking a Client Support Analyst that has experience delivering highly professional technical support services and can continue to market and sell the benefits of 7thOnline's technology & services to new and existing clients. Client relationship experience in the fashion industry is a plus. Some travel may be required. Compensation is competitive and commensurate with experience.

Primary Responsibilities

• Front-line interaction with new and existing customers via phone, e-mail and in person to address technology issues.
• Work closely with Sales, Marketing, and Technology to facilitate client relationships.
• Develop, organize & implement professional training sessions with retail and vendor clients.
• Conduct quality assurance testing of web application.
• Interact and communicate effectively on technical support issues.

Job Qualifications

• At least 2+years work experience interacting with business clients.
• Must be professional & communicate well w/ all levels in a company.
• Team player and strong leadership skills a must. Thrives in young, entrepreneurial company.
• Tech savvy. Strong Internet & Excel skills REQUIRED.
• Strong self-motivator.
• Technical training experience and fashion industry experience a plus.

About 7thOnline -- 7thOnline is the premiere provider of web-centric assortment planning and optimization solutions targeted to the global apparel, footwear, and accessories community.  7thOnline's offerings encompass visual and quantitative top-down and bottom-up assortment planning tools, powerful analytical and optimization engines, and automatic order transmission capabilities in multiple formats.  7thOnline's user community currently includes Belk, Dillard's, Federated Department Stores, Jones Apparel Group, Kellwood, Kohl's, Liz Claiborne, Saks Inc., VF Corporation, and many others.