Careers

Client Service Analyst

Job Description
We are looking for a strong Client Service Analyst with excellent communication, technology and problem-solving skills, a proven track record of delivering superior customer service and training to clients, and deep working knowledge of Microsoft applications (especially Excel) and the Internet. The position requires a highly organized, detail-oriented, innovative, and energetic person with a strong desire to work in a dynamic, entrepreneurial company. We are seeking a Client Support Analyst that has experience delivering highly professional technical support services and can continue to market and sell the benefits of 7thOnline's technology & services to new and existing clients. Client relationship experience in the fashion industry is a plus. Some travel may be required. Compensation is competitive and commensurate with experience.

Primary Responsibilities

• Front-line interaction with new and existing customers via phone, e-mail and in person to address technology issues.
• Work closely with Sales, Marketing, and Technology to facilitate client relationships.
• Develop, organize & implement professional training sessions with retail and vendor clients.
• Conduct quality assurance testing of web application.
• Interact and communicate effectively on technical support issues.

Job Qualifications

• At least 2+years work experience interacting with business clients.
• Must be professional & communicate well w/ all levels in a company.
• Team player and strong leadership skills a must. Thrives in young, entrepreneurial company.
• Tech savvy. Strong Internet & Excel skills REQUIRED.
• Strong self-motivator.
• Technical training experience and fashion industry experience a plus.

About 7thOnline -- 7thOnline is a leading provider of assortment planning and optimization solutions to the global apparel, footwear, and accessories community. 7thOnline's offerings encompass visual and analytical assortment planning, in-season merchandise management, order execution, and powerful optimization, forecasting, and collaboration capabilities. 7thOnline's user community includes AK Anne Klein, Belk, Bloomingdale's, Briggs New York, Chaps, Dillard's, G-III Apparel Group, John Varvatos, Jones Apparel Group, Kellwood, Kipling, Kohl's, Koret, Liz Claiborne, Macy's, Nautica, Phillips-Van Heusen, Sag Harbor, Smart Apparel U.S., Stylo Barratt Shoes, VF, Warnaco, XOXO, and others.